Technical support

Reporting results

On some occasions there have been some difficulties in reporting results, with the symptoms being that the app crashes when reporting the result of a challenge. The issue is now resolved. (2014-09-02)

Samsung Galaxy S4

On some occasions we have experienced that the smartphone model Samsung Galaxy S4 repeatedly displays the  message ”Unable to establish a connection with the server.” when using the Stairways app (In Swedish ”Det gick inte att ansluta till servern.”). This problem is about how this specific phone model establishes priorities between internal processes. This issue is now resolved, and we ask our  ”S4-customers” to update to the latest version of Stairways on Google Play. (2014-02-17)

Unlocking functionality when upgrading

In certain specific situations some functions have not been unlocked properly when upgrading to a higher level of Stairways. This issue is resolved, and we ask our  customers to update to the latest version of Stairways. (2014-07-011).